Safety

Safety Management System (SMS)

Our SMS provides a detailed approach and rigorous framework for how our teams manage and control safety-critical activities. By channeling our relentless commitment to safety into a reinforced loop of procedures, practices and policies, we have a systematic and integrated method for managing safety that continually strives for improvement. At the center of our SMS sits the Human Dimension of Safety—a critical asset without which the proper functioning of modern technological systems would be impossible.

Human Dimension of Safety

In 2019, PHI introduced the Human Dimension of Safety as the fifth pillar of our company’s SMS. It is designed to recognize human performance as one of the most critical aspects of safety performance and outlines processes and procedures aimed at strengthening the mental, social and physiological well-being of all employees. In doing so, we have created a sustainable path to ensuring human factors remain at the forefront of our safety management efforts.

Destination Zero

Destination Zero is designed to empower every single PHI employee to stand up, speak out and take action to create the safest culture and work environment possible for our people, our customers and our communities. It has set a non-negotiable standard against which we can measure our success and stimulate meaningful safety conversations. Destination Zero is not only a goal to help us get better, but an expectation of actions to take and results to achieve.

Together, we believe that zero is possible—zero flight accidents, zero personal injuries and zero preventable occurrences.

Life-Saving Behaviors

In 2014, we set out on a mission to compile and analyze safety data from throughout PHI’s history with the goal of completely reevaluating how we understand, approach and manage risks. The result was a set of 10 clear and concise Life-Saving Behaviors designed to control exposure to life-altering injuries or fatalities. These behaviors establish actionable lines of acceptable and unacceptable behaviors that guide the activities of each of our employees—moment by moment, task by task, day by day.